The recent Class I recall of over 6,000 bags of Lay's potato chips serves as a sharp reminder of how quickly a manufacturing slip-up can turn into a complex, emergency and brand reputation damaging situation. Undeclared milk ingredients were discovered in their Classic chips across Washington and Oregon which led them to face a product recall and damaged their brand reputation.

Beyond the immediate logistical nightmare of recovering thousands of products from store shelves, process manufacturing companies face long term consequences which damage consumer trust, regulatory careful examination, and financial implications that extend far beyond the recall costs.

For a brand that's been a household name for decades, such incidents damage the years of reputation. We can learn from such incidents and it is also the crux of today’s blog on ‘how a process manufacturing ERP system’ could help in tackling similar challenges.